Serving the St. Charles Community Since 1975
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FAQ

Can I return the item I purchased?

Roemer Originals does not accept returns. We operate on an exchange basis only.   Please return with your item within 20 days of the original purchase date for an exchange.  Items must be unworn and in original condition to be exchanged for the full purchase price, minus the shipping charges.  Gift Certificates, House Credits, and Gift Cards are not redeemable for cash.

Roemer Originals is not responsible for shipping and insurance charges, nor are we responsible for items lost in transit.

Each item being exchanged must have an RA number assigned to it, to be sent back to us.  If you would like to exchange an item, please contact us and we will give you specific instructions, depending on what you purchased. It is important that you contact us prior to sending your item back, so that we can make sure your store credit is applied promptly when we receive your item back, and so we can be sure we are applying the store credit to the proper customer account.

Please note the following before considering the exchange of an item:

  • Custom designed jewelry cannot be returned or exchanged. If your jewelry was custom designed for you, this means that we assembled it from parts or made a piece from scratch, for you, per your request (or as a gift for you). While we cannot refund your money on a custom purchase, if you are unhappy for any reason, please call us and we will work with you to try to make adjustments. We take true pride in our craft and will go to great lengths to ensure that the piece you receive is exactly what you want, and we don’t begin production until we get your approval of all the design elements. Once production has started, projects cannot be cancelled without a fee. Once they are complete, if you are unhappy with any aspect of the piece, please reach out to us, and we will work with you to make adjustments to the best of our abilities. We want you to be thrilled with your piece.
  • Engraved Jewelry cannot be returned or exchanged. This includes text and photo engraved jewelry. If the jewelry has been personalized with any type of engraving, it cannot be returned. We double check all engraving with each customer before we begin each job. If for some reason a mistake has been made, if it was our mistake, we will take care of it, if not, there may be a way of correcting it. Please give us a call.
  • Jewelry that has been filled with any type of remembrance (cremated ashes, etc.) cannot be returned or exchanged.  I’m sorry. This is simply a sanitary situation.
  • Completed Layaways may not be returned or exchanged as they have been “on hold” and out of the case already for some time, while on layaway.
  • Consignment/Estate purchases cannot be returned or exchanged. These items are in the case at a highly discounted price due to the fact that they are “pre-owned”.
  • Sale or Clearance merchandise that is marked “non-returnable” may not be returned or exchanged.  This is noted up front at the time of purchase.
  • Your product must be returned back to us in original condition, and include all the accessories (chain, box, etc) to be accepted for exchange.  

What’s the difference between a lab grown diamond and a natural diamond?

Natural diamonds are diamonds that have been formed in the earth’s crust over millions of years of heat and pressure. Lab grown diamonds are grown in machines that simulate the heat and pressure of the earth and create a diamond in a matter of months. Both are physically and chemically the same properties and will make a beautiful piece of jewelry. You won’t be able to see a difference. There is no guarantee, however, on the worth or value of a lab grown diamond. We have no idea what the market will do in the coming months or years. If you are considering a lab grown diamond, you must take that into consideration, also.

Does a diamond hold its value?

It depends on what you mean. Diamonds do tend to go up in value over the years, although like other things in the market, they do fluctuate up and down, but overall, upward over time. This means that your appraisal and replacement value will most likely increase over the years. If, however, you turn around one day and need to sell it for cash, you most likely will not get what you paid out of your diamond. So, I do not recommend diamonds as an “investment”. They are a beautiful piece of nature and symbol of love to be cherished and passed down for future generations, but not as an investment to “cash in” at some point.

Are your diamonds conflict free?

Yes. We’ve been working with our trusted sources for years. The diamond industry is currently one of the most regulated industries in the world. Our Conflict-free diamonds are mined, cut, polished and distributed in ethical ways, do not fund wars, terrorism, the drug trade, or other criminal activity.

The Kimberly process was set up to guide and monitor the Diamond industry and is conformed to by almost all governments of the world and by all the important diamond producing, cutting and distribution companies of the world.

 

We also have diamonds that are sourced in Canada, so if you still have your doubts about the processes set up in the industry with regards to diamonds coming from Africa, you can get a diamond through our Canadian mines.

Why should I buy a diamond from Roemer Originals?

We are extremely particular about our diamonds

· Every diamond is chosen for maximum sparkle and value, based on your specific request and budget.

· We buy direct from sightholders, not middle-men, some even direct from Antwerp, the diamond capital of the world.

· We don’t try to sell you our “inventory”. We specifically source exactly what you want and provide you with a selection of the best of the best to choose from. This may take an additional few days to get them in for you, but you’ll be getting what you want…not just buying something that we have on hand.

· Our diamond professionals are simply choosier than most. We were trained by GIA with strict standards and guidelines in grading a diamond.

· A custom ring and the love of your life, both deserve the best diamond!

Can I trade in a diamond that I purchased somewhere else, for a new diamond purchased through Roemer Originals?

In most cases, yes. We would have to evaluate your diamond:  size, carat weight, shape, color, clarity and condition, to determine if it is something that we can offer trade in value for.  If if is, then we can work out the value that it would be given as a trade toward your new purchase.

I've lost a diamond, what do I do?

If it's a small diamond, you can come into the store and we can inspect your ring to see the reason it fell out, and give you an estimate to repair your ring, if applicable, and replace your stone.  If the cost is minimal, this would most likely be something you would want to cover out of pocket.  If you have lost a large stone, and you have it insured as we recommend, you would still want to come in so we can inspect it, then we can give you an estimate for the repairs and replacement so that you can submit that estimate to your insurance company.  Your insurance company will then tell you how they handle the claims and if you have a deductible.  Some insurance companies may insist that you use their contracted service providers, but in most cases, you can tell them you only want your work done by your jeweler, especially if it is one of our patented rings and it will void your warranty.  

What’s the difference between a lab grown diamond and a natural diamond?  

Natural diamonds are diamonds that have been formed in the earth’s crust over millions of years of heat and pressure. Lab grown diamonds are grown in machines that simulate the heat and pressure of the earth and create a diamond in a matter of months. Both are physically and chemically the same properties and will make a beautiful piece of jewelry. You won’t be able to see a difference. There is no guarantee, however, on the worth or value of a lab grown diamond. We have no idea what the market will do in the coming months or years. If you are considering a lab grown diamond, you must take that into consideration, also.

Does Roemer Originals sell lab created diamonds?

Yes. We can sell you a lab created diamond. Lab grown diamonds are beautiful, real diamonds.

Because grown diamonds cost less than mined diamonds, you can own a bigger and possibly better quality diamond within the same budget. Lab diamonds are chemically and structurally identical to mined diamonds. They are the same in durability. We do, however, want to make sure our customers understand that there is no guarantee what the value of a lab grown diamond in the marketplace will do over time.

 

We will make sure our customers understand this and have a form that you will sign before purchasing a lab grown diamond, realizing that they cannot be traded in, and they may not retain their value over time.

How much does it cost to make a custom piece?

That depends on many factors. The kind of metal, the ring size and weight of the finished piece (estimated), the number of stones in the piece, whether you are purchasing stones from us for the piece, etc. The labor to carve, cast and finish usually starts around $850 and goes up from there, plus the cost of your materials. If it is a job done by CAD, the labor to design and grow the wax, cast and finish is usually a bit more than a hand carved piece. Much of this depends on the detail and intricacy of the piece. Most custom pieces in gold, without the cost of a center stone, run somewhere between $2,000 and $3,500 with metal and side stones, plus the cost of the center stone.

What if I'm not happy with my custom piece you just made?

We work very closely with each customer to ensure that the design is what they want. We go through sketches, CAD renderings or wax carving approvals, all so that the customer can see the process as we go and make adjustments if things don’t look as they envisioned.

 

We promise that you will love your custom jewelry or tell us within 30 days of completion and we will modify, re-design or start over one time for free! The only charge will be for the difference in price if the new design would have cost more originally.

We will re-design and re-make one time for free, as long as the recipient is included in the design process all the way till the end. This is not for surprise designs. In the event a surprise design is not loved like you thought it might be, we will give a partial credit toward a new custom piece that will vary depending on many factors.

Can I use my own metal for casting a new piece?

We certainly have the capability to do this, but do not recommend re-using metal from an old piece, other than possibly a tiny snip for sentimental reasons.

 

Alloys vary from piece to piece and old pieces also may have solder mixed into the piece as it’s been sized or repaired throughout the years. These differences and impurities can change the chemical composition or structural integrity of the new piece and also may cause the casting to have pits or porosity in the finish. When making a new piece, we want it to be as well made as it can possibly be for our customers.

 

In general, yellow gold is less problematic to re-cast with than white gold. We cannot re-cast in palladium or platinum.

 

The best way to use your old metal is to trade it in toward the new piece. This way you are not limited to the color of the metal scrap that you have when choosing what color to make your new piece, and we give you DOUBLE the scrap value when you are putting it toward making a new piece. That’s more than market value. Your old gold will be recycled and we will make your new piece with new, clean, reliable casting grain.

How long does it take to make a custom piece of jewelry?

Typically if everything goes smoothly, it takes approximately 4 weeks to make a custom piece. This is assuming we have the design decided upon, all of the stones in hand, and that the approval process during different stages of the process happens within a 24-48 hour period from the customer. If it takes longer to get approval for things like the carving or rendering, or if there are changes in the design or anything mid-stream, the total length of time would lengthen accordingly.

 

Occasionally there are also things that happen such as bad castings that can delay the process because certain steps may need to be repeated. Any issues within our manufacturing process would not incur extra charges. Mild changes to design during the approval process will also not incur charges. Major design changes or stone changes mid-stream, may incur additional charges.

What is the price range for a custom designed piece of jewelry?

In general, a custom designed piece can start around $1000 in sterling, and goes up from there depending on the metal type, weight of the design, details, number and sizes of stones, etc. There are many variables. Browse our online gallery and/or other galleries online for ideas. Take screenshots of things you like and either send them to us in an email or setup an appointment with one of our designers to get a firm quote on what you would like to build. Remember, if you have any old gold (mangled chains, single earrings, old rings you don’t wear) just lying in a jewelry box, you can bring it in and we’ll give you DOUBLE the scrap value toward your custom piece.

Is a custom designed piece more expensive to make than a manufactured or stock mounting?

Yes. A custom designed ring is made exactly for you. If a ring is truly custom designed, we are making a one-of-a-kind piece that reflects your style and choices. This means that it is either hand carved or CAD designed just for your design, then cast in metal and finished specifically for your stones. This is labor intensive, so the cost of a custom design is more than that of a stock mounting that has been mass produced by a machine.

 

Pricing for a custom design varies based on design complexity, metal weight and type, size and quantity of gemstones, etc. When you come in to talk with us about your design, we can give you a very good idea of what your specific design will cost. Set up an appointment for your free consultation with one of our designers.

Can I use my stones in one of your custom or stock mountings?

Yes. We can set your stones into a new design whether custom or a catalog mounting. We will examine the stones and let you know if there are any risks to setting your stones dependent upon the condition of the stone, the size and type of stone, etc. Stone setting fees will vary based on the factors above and can be given at the time that we examine the stones.

What is your warranty?

We use only the best master craftsman and use the highest quality materials. Each piece is carefully inspected prior to shipment and we guarantee workmanship for the life of the item.

If anything were ever to happen to your ring or other item that is clearly a manufacturing defect we will make it right. We do not cover against wear and tear issues so over time you will need to maintain your ring including prong retipping, wall thinning, re-engraving, etc.

In the event that there is ever a problem with your jewelry, it can be mailed or brought back to our store for inspection. If the problem is determined to be from a structural defect, we will repair the item at no charge to you. If it is from normal wear and tear, we can give you a price at that time for the maintenance that it needs.

You may also return your jewelry to our shop for free prong tightening, re-polishing, stone tightening, and cleaning for the life of your fine jewelry. Shipping fees apply if you need your items shipped.

Please contact us if you have questions or would like to bring in or send us your item for any of our free warranty services.

We also offer a stone loss warranty program. We need to inspect the ring purchased from us, every 4 – 6 months. Hopefully, this way we catch loose stones to tighten them before they fall out. If a stone falls out, without any accidental damage to the ring, we will replace it at no charge.* (While we can be sure stones are secure when they leave our store, we cannot control what happens after it leaves our hands. Roemer Originals stone loss warranty does not cover the loss of a center stone or stone valued over $300. Please be sure to have your own insurance coverage in place for accidental damage and loss.)

 

 

Can you fix a broken chain?

Most chains that are sterling silver or gold can be repaired. Some may show the solder spot depending on the style and where the break occurred. Some sterling silver chains may cost more to repair than simply purchasing a new one. We would need to see the item and the repair to make any assessment on repairs.

Why are my stones getting loose and/or falling out?

Rings take a lot of wear and tear. We knock them into things constantly without even realizing it, and some people are much harder than others. Just look at the metal on your ring…see all of those dings, dents and scratches? Those don’t happen by themselves.

Rings are meant to be worn, however, so you have to expect the wear and tear, and along with that, expect to do the regular maintenance. We recommend coming in at least every 4 – 6 months to have your ring cleaned and checked. If you have a ring with lots of tiny, little diamonds, it has tiny little metal prongs holding those stones in place. Odds are you will have some of those coming loose and falling out at times. It is just the nature of the beast. If it’s a ring from us, we will replace those as long as there is no physical damage that caused it to fall out and you have been coming in regularly for your checkups.

Other things that loosen your stones:

  • Letting rings soak in a home sonic cleaner every day will loosen stones
  • Swimming with your rings on as the water moves between the stones
  • Sleeping with your rings on (some of us move a LOT when we sleep)

Why did my prong break on my diamond?

Rings take a lot of wear and tear. Let’s face it, our hands are constantly doing things and even common tasks like getting in and out of our purse, or sleeping with your ring on, can create wear and tear on your ring. The prongs on your center stone take the most abuse. Since they stand up taller off our hands.

 

Prongs only break for one of two reasons: 1) It took an impact that cracked the metal against the edge of the diamond (which is a harder substance than the metal), or 2) the prong was snagged on something and pulled and broke off.

 

On brand new prongs, this is rare, but over time the prongs wear down and become thinner. When they do, they become more susceptible to breaking and snagging.

This is why we recommend getting your ring cleaned and checked every 4 – 6 months. At least then we can warn you when we start to notice your prongs getting thin or any other wear and tear that can put your diamond at risk.

 

We also recommend taking your rings off when you get home and do not sleep in them. More accidents and lost diamonds happen at home doing household chores and activities than anywhere else.

Do you repair items that were not purchased at Roemer's?

Yes. We will repair items purchased elsewhere. We want to be your hometown jeweler, so we want to take care of all of your jewelry needs, even pieces that weren’t originally purchased from us. All items are insured while in our care.

Can you repair costume jewelry?

In most cases, costume jewelry is made of unknown metals as well as possibly imitation stones that may or may not be epoxy'd into place.  Because of these reasons and many more, costume jewelry cannot be repaired in the same way that fine jewelry is repaired.  We specialize in fine jewelry repair and have the tools and shop set up for fine jewelry, not costume jewelry.  While there may be small things we can help with, like gluing a stone back into place or reconnecting a link, most costume jewelry is not something that we can work on. 

What’s the difference between a verbal appraisal and a written appraisal?

A verbal appraisal is simply a ballpark number of what a piece might retail for at a glance. It is not necessarily and accurate account of what the piece is because we have not been able to take the time to truly assess the piece. It also not an accurate estimate of what you could sell the item for. We may give a verbal appraisal just to help someone determine if a piece is worth trying to sell or worth getting appraised. If you are wanting a more definitive value of a piece or are trying to sell a piece, you would then want an official written appraisal. This outlines all of the details on the piece of jewelry and gives a true replacement value that can be used to insure the piece and can also be used as documentation to try to sell it for a “pre-loved” or “pre-owned” price.

How long will it take to appraise my ring?

You can choose one of two options when appraising one piece of jewelry. 1) you can drop it off and leave it with us for appraisal. This is the most cost efficient way to have things appraised. We usually quote approximately two weeks to get appraisals done. 2) or you can set an appointment for 1 to 2 pieces and wait while we appraise them. We charge a bit more for appraisals while you wait, and it takes about 1 – 1 ½ hours for one or two pieces.

If you have multiple pieces, we will need to evaluate how many to figure out how long and the total price. We do give price breaks for multiple pieces being appraised all at once. Please be aware that it may take several weeks for us to get through them all based on our appraisal back log.

Why did my appraisal value go down since the last appraisal?

There could be two reasons for this: 1) Your old appraisal was done back in the days when we (as an industry) inflated appraisals more as a standard. Now, with the way the insurance companies handle claims, we don’t want you to pay for premiums for any more than what it will take to replace your piece with the same thing, should something happen. 2) The gold and/or diamond market have been in a decline since your last appraisal and the cost of replacing it would be less now than it was then. Just as stocks fluctuate, the gold and diamond markets fluctuate also. We just want to make sure you are covered for an exact, full replacement should something happen. That is the reason for our appraisals.

Why isn’t my appraisal value considerably more than what I paid?

The days of inflated appraisals are gone. The industry has changed their view on this as the insurance companies have changed the way they pay. We make sure that we reflect what it will take to “replace” the item should something happen, and add a slight bit of inflation to cover you for a few years into the future. To insure a piece for any more than this, would be wasting your money in premiums.

Do you charge for appraisals?

Yes. Our appraisals are very detailed in describing the piece of jewelry, the stones that are in it and their quality, as well as digital images of the piece. We take pride in giving you all of this detailed information so that if something happens to your piece, a police report or insurance report can be filed and it can be replaced with something like it from the pictures, should the customer prefer.

 

Appraisals, on average, take an hour of our time to clean, evaluate, test with our lab equipment and document the piece. Our time and expertise deserves a reasonable fee to do this. For the detail that you receive in your appraisal from us, you will find that our pricing is extremely competitive compared to others in our industry.

Is this stone real, and/or can you tell me what it is?

Often we have people bring in items that they have found or that turn up in an estate and they don’t know what they have. We can help you to determine that. If you have just one piece, we don’t mind cleaning and checking it and giving you our educated opinion on what you have. We have various lab equipment and a Graduate Gemologist on staff to help determine what you might have.

 

If you have an estate that you are going through and need to determine what is real and what is not, we can help to do that also, however we require an appointment for a large number of pieces and charge based on the time to clean and evaluate what has value and what does not. Please contact us to discuss your particular situation and to make an appointment.

Do you do appraisals for pieces that were not purchased from Roemer's?

Yes. We can do appraisals for pieces that were not purchased at Roemer Originals. Contact us to let us know how many pieces you are having appraised and we can give you a price and turn around estimate.

Can I get my gold back from my ring sizing?

When we size a ring down, unless we are going down several ring sizes, there is not a piece of gold to give back.  Most sizings are just ½ to 1-1/2 sizes different. In that case, the ring is cut with a cutting blade and the portion of gold that is turned to dust by the blade is the section that is taken out.  There is no “piece” to give back.  If a ring is sized down many sizes, then there may be a small piece to credit you. 

How much does it cost to size a ring?

This price can vary greatly depending on the material the ring is made of, the width of the ring, the complexity of the design, how much we are sizing the ring up/down, etc. There are many factors that determine the cost, and some rings cannot be sized at all.

 

Sizing charges can be as low as $50 and up to $300 depending on the circumstances. Please bring the ring into the store so we can see it and give you a firm estimate.

Is it better to using sizing beads or a bar rather than sizing a ring?

The balls or bar are used for a few reasons. (1) If there is a pattern all the way around that we don't want to disrupt. (2) If the side stones are set in such a way that they can't take any torque. (3) If your knuckle is bigger, yet finger is smaller, this sometimes stabilizes the ring better.  (4) if the ring size difference is too drastic of a size change and the ring can’t be sized that much without destroying it.   If none of these reasons are a factor, then sizing the ring to the proper size is ideal.

What’s the difference between imitation and synthetic?

Imitation means that you have something that may look like or “imitate” something else. So, for example, a cubic zirconia is an “imitation” of a diamond. It’s a look-alike but a completely different material and composition.

 

Synthetic means the stone is lab grown and is the same chemical and physical properties as the natural version of the stone. So a lab grown ruby is a “synthetic” of a natural ruby.

What’s the difference between a lab grown diamond and a natural diamond?

Natural diamonds are diamonds that have been formed in the earth’s crust over millions of years of heat and pressure. Lab grown diamonds are grown in machines that simulate the heat and pressure of the earth and create a diamond in a matter of months. Both are physically and chemically the same properties and will make a beautiful piece of jewelry. You won’t be able to see a difference. There is no guarantee, however, on the worth or value of a lab grown diamond. We have no idea what the market will do in the coming months or years. If you are considering a lab grown diamond, you must take that into consideration, also.

What does gold plated or gold filled mean?

Gold plated or filled jewelry means that there is a thin gold layer electroplated over another base metal. Sometimes the base metal is sterling silver, other times it is some other unknown alloy or even brass. Gold plated or filled jewelry is much less expensive because it is not gold through and through. The plating will, however, wear off over time.

What is the difference between Carat and Karat?

Many people get confused between the difference of a Carat and a Karat. Both the terms are used for the purpose of measurement. The term 'Carat' refers to the weight of a diamond. It is derived from the carob seeds, which are remarkably consistent in weight and shape and so were the favored scale balances in ancient times. This was standardized in 1907 and after that one carat became 0.2 grams or 1/142 of an ounce. Furthermore, each carat is divided into 100 points. So, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points, etc. Carat is also used in its abbreviated 'Ct' form.

On the other hand, a 'Karat' is a measurement used to measure the purity of gold, with 24 karat being the purest. The measurement gauges how much gold vs. how much alloy is in the piece of jewelry. If a jewelry item contains 18 Karat Gold that means it has Eighteen Parts Pure Gold and Six Parts Other Metal Alloys. Karat is also used in its abbreviated 'kt' form.

Are birthstones designated by month or asrological sign?

Birthstones are designated by calendar month.  Each month has one or two gemstones that have been designated as that months birthstone.  You can find the list of birthstones as well as anniversary stones on our birthstone/anniversary page. 

What's the difference between silver and white gold?

Sterling Silver is 92.5% pure silver and 7.5% other alloys, usually copper.  White gold is a mixture of pure gold and other alloys.  The percentage of pure gold to alloys depends on the karat of the gold.  For example, 14K gold is 58.5% pure gold and 41.5% other alloys.  

Sterling silver is softer than gold and will wear down and bend more quickly.  Sterling will also tarnish or oxidize over time and need polishing to keep the metal bright.  White gold is much harder and more durable than Sterling and does not oxidize. 

A white gold ring will hold up much better and hold the stones longer than a sterling silver ring will.  Sterling is, however, much less expensive than gold. 

When someone says their ring is "dipped" what does that mean?

They are referring to Rhodium Plating, most likely.  Many white gold rings have a slight yellow tint to them, so in order to make them a super bright white, they are electroplated in a bath of Rhodium. Rhodium is an element in the Platinum family and has a very bright white color.  Over time, this electroplating will wear off, so the ring will need to be polished and re-plated, or "dipped" to regain the bright white color.  Rhodium is also used as a barrier inside of the ring against the finger if someone is having an allergic reaction to the alloys in their ring.  Since Rhodium is hypoallergenic, it can sometimes help alleviate the allergic reaction since the coating protects the skin from touching the other metals. 

What is Rhodium Plating and why is it used?

Many white gold rings have a slight yellow tint to them, so in order to make them a super bright white, they are electroplated in a bath of Rhodium. Rhodium is an element in the Platinum family and has a very bright white color.  Over time, this electroplating will wear off, so the ring will need to be polished and re-plated, or "dipped" to regain the bright white color.  Rhodium is also used as a barrier inside of the ring against the finger if someone is having an allergic reaction to the alloys in their ring.  Since Rhodium is hypoallergenic, it can sometimes help alleviate the allergic reaction since the coating protects the skin from touching the other metals.  Some people also rhodium plate their yellow gold jewelry to make it a white color because they no longer enjoy the yellow color of their pieces.  Again, it does wear off over time, so this is something that needs to be maintained every 6 months to 2 years. The frequency depends on how particular the wearer is about the yellow showing through as it wears. We do like to warn people that every time we Rhodium plate, we have to polish the ring, so you are removing metal and thinning your ring, the more often you do it.  Please keep that in mind.  

What is a Gemologist or a G.G.?

A gemologist is a person who studies gems and jewelry scientifically, who knows and identifies them, can judge the elements and their beauty and value, and can apply this knowledge. This training and experience combine to make a gemologist. A gemologist like other professionals must keep up with current advancements in the field. The pace of change in the gem industry is staggering.

A G.G. is a Graduate Gemologist who has gone through an intensive training program through the Gemological Institute of America to learn all of the ways and tools to identify gemstones and their treatments. 

What is the difference between a diamond certificate and an appraisal?

A Diamond Certificate or Lab Report is a document issued by a Gemological Laboratory describing a Loose Diamond. The laboratory will not issue certificates on Diamonds which are set in a mounting. A Diamond Certificate issues a “grade” indicating the physical properties of the Diamond “at the time of evaluation”. A certificate or Lab Report is a document which retains its description over a long period of time, assuming the Diamond does not chip or is not otherwise altered. Some Labs tend to be more strict on their grading than others.  GIA and AGS are the two who seem to have the strictest grading standards on their diamonds.

An appraisal can be performed on a loose Diamond, a mounted stone, or jewelry. If the stone is not loose, the physical properties are estimated using various estimation techniques. Most importantly, an appraisal indicates the Dollar Replacement Value of the piece under consideration. Obviously, the Dollar Value can easily change considerably over a relatively short period of time. Appraisals are most often used for insurance purposes. 

If a diamond has a Lab Report or Certificate, it is typically noted on the appraisal.  

How much is it to get my ring cleaned and checked?

We clean and check jewelry as a complimentary service to you. Whether you purchased it from us or not, we will be happy to be your hometown jeweler. If you have multiple pieces that need to be cleaned and checked, please realize that it may take some time. You can drop them off and come back later, or you are welcome to sit and have a coffee while you wait.

How much is a 1 carat diamond?

There is no simple answer to this question. Diamonds come in lots of shapes, and qualities. There are so many variables that go into how they are priced in the market. Please feel free to set up and appointment with us and we’ll be happy to go over the differences in diamonds and help you to understand how to best shop for what you would like. Once we narrow down what shape and quality you prefer, we can certainly give you pricing.

Can you set my stone into a mounting? How much does that cost?

Yes, we can set your stones into a mounting. The cost will vary based on what type and size stone it is, and what type of mounting it is going to be set into. Please bring it by and chat with us so we can give you a firm estimate.

How much does it cost to size a ring?

This price can vary greatly depending on the material the ring is made of, the width of the ring, the complexity of the design, how much we are sizing the ring up/down, etc. There are many factors that determine the cost, and some rings cannot be sized at all.

 

Sizing charges can be as low as $50 and up to $300 depending on the circumstances. Please bring the ring into the store so we can see it and give you a firm estimate.

What is your sales tax rate? Do I pay sales tax if I'm out of the state of Missouri?

We currently only charge sales tax for purchases within the state of Missouri. We only charge sales tax on parts, not labor. Our sales tax rate is 7.95%. If we are shipping out of state to the continental United States, there is no sales tax added.

What are shipping costs?

On purchases over $500, shipping is free for 2ndday air UPS delivery. This is insured until the time of delivery under our insurance. Purchases or repairs under $500 are shipped by UPS insured. We do not markup our shipping charges. 2ndday air is $25.00, and Overnight is $35.00. Saturday delivery packages are an additional $10.00.

What is the price range for a custom designed piece of jewelry?

In general, a custom designed piece can start around $1000 in sterling, and goes up from there depending on the metal type, weight of the design, details, number and sizes of stones, etc. There are many variables. Browse our online gallery and/or other galleries online for ideas. Take screenshots of things you like and either send them to us in an email or setup an appointment with one of our designers to get a firm quote on what you would like to build. Remember, if you have any old gold (mangled chains, single earrings, old rings you don’t wear) just lying in a jewelry box, you can bring it in and we’ll give you DOUBLE the scrap value toward your custom piece.

Is a custom designed ring more expensive to make than a manufactured or stock mounting?

Yes. A custom designed ring is made exactly for you. If a ring is truly custom designed, we are making a one-of-a-kind piece that reflects your style and choices. This means that it is either hand carved or CAD designed just for your design, then cast in metal and finished specifically for your stones. This is labor intensive, so the cost of a custom design is more than that of a stock mounting that has been mass produced by a machine.

 

Pricing for a custom design varies based on design complexity, metal weight and type, size and quantity of gemstones, etc. When you come in to talk with us about your design, we can give you a very good idea of what your specific design will cost. Set up an appointment for your free consultation with one of our designers.

Do you offer a military discount?

Yes. We offer 10% off on anything except large diamonds for those who serve in our military.  Just show us your military ID.  Thank you for your service.

Do you ever have specials or sales?

Sometimes we offer special discounts.  Please follow our instagram feed and/or facebook page to watch for discounts, events, and other Roemer Original news. 

How often should I get my jewelry cleaned and checked?

We recommend getting pieces that you wear daily, checked at least every 4-6 months. It is important to make sure your stones are staying tight and secure in their settings. Also, if you ever hear your stones clicking, or see them moving, or feel something suddenly snagging, you should come in as soon as possible. These are all symptoms of problems with your piece and we should check to see what’s going on.

Why are my stones getting loose and/or falling out?

Rings take a lot of wear and tear. We knock them into things constantly without even realizing it, and some people are much harder than others. Just look at the metal on your ring…see all of those dings, dents and scratches? Those don’t happen by themselves.

Rings are meant to be worn, however, so you have to expect the wear and tear, and along with that, expect to do the regular maintenance. We recommend coming in at least every 4 – 6 months to have your ring cleaned and checked. If you have a ring with lots of tiny, little diamonds, it has tiny little metal prongs holding those stones in place. Odds are you will have some of those coming loose and falling out at times. It is just the nature of the beast. If it’s a ring from us, we will replace those as long as there is no physical damage that caused it to fall out and you have been coming in regularly for your checkups.

Other things that loosen your stones:

  • Letting rings soak in a home sonic cleaner every day will loosen stones
  • Swimming with your rings on as the water moves between the stones
  • Sleeping with your rings on (some of us move a LOT when we sleep)

How long does it take to receive my piece after ordering?

If it is something in stock from us or one of our suppliers, it may only be a day or two. If it is something being made for you it can take anywhere from 2 – 6 weeks. It depends on the item, availability and customization. If you are ordering something from us, we will typically be able to give you an estimated turn around time for your specific item.

Why won’t you buy my ring back for the appraised value

The appraised value is a retail replacement value. This means if you had to buy it new again, today, this is what it would cost the insurance company to replace it for you.  If you try to sell your pre-owned ring, if you can find a person that is interested in it, you may be able to get 40-60% of the appraisal value.  Everyone wants a deal on a used piece of jewelry.  If you bring it back to a retail store, we will offer even less, because we need to be able to make a profit in order to pay our overhead and stay in business.  

Do you buy jewelry?

We do purchase some large diamonds and jewelry. We would need to take a look at the piece and see if it is something that would work in our inventory. If you have any paperwork or certifications on your diamonds, please bring it with you. We do not have an interest in colored stones or rough.

Do you pay cash for gold?

Yes. If you bring in your gold we will evaluate and test it for gold content and give you a cash price based on the gold market that day. If you are considering making a custom piece with us, then we give you double the scrap value if you use it toward payment of a custom piece.

Why is it beneficial to use a locally owned jeweler like Roemer Originals?

When purchasing jewelry from a local jeweler, you can be sure that you are getting the true value for your money. Local jewelers provide you more personalized services because they intend to build a legacy of integrity & trust with their customers. Local jewelers tend to sell better quality goods because they stand behind their product and want a life long customer.  A local jeweler also makes an effort to understand your taste & style and keeps it in mind when going on buying trips. Also, because your local jeweler lives in your community, they are usually supporting your community.  For example, with every purchase you make a percentage goes back into our community, and the world, supporting different causes that help make our town and planet a better place to live.  Your tax dollars also say in your own town for purchases you make locally. So, as you can see, there are many good reasons to shop with a local, small business.  One added benefit we offer is no pressure. We do not work on commission and are simply here to serve you and help you with whatever jewelry project you are working on.  

Do you have a layaway plan?

Yes. We do have a layaway program.  We need 1/3 of the price as downpayment to put the piece on layaway.  The rest of the terms and payment plan is up to you but we require the piece to be picked up within 6 months and it has to be paid in full before it can be picked up.  If you cancel a layaway after a significant period of time, since it has been pulled from our stock, we may charge a restocking fee to cancel. 

What types of payment do you accept?

We accept all the major credit/debit cards:  Mastercard, Visa, Discover, American Express.  We also have financing options through Synchrony.  We have layaway options.  We accept cash, cashiers checks, wire transfers, and under certain circumstances we accept personal checks.  We also accept scrap gold as payment based on the gold market that day.  

Will you allow me to pick up my piece and make payments over time?

We do not have any in-house financing program, so the only way we can offer this is if you apply for the Synchrony Financing and your payment is made through their financing.  Otherwise, since we do not carry receivables, all items must be paid in full before they leave the store. 

Why am I getting a rash on my finger from my ring?

Sometimes people will develop an allergy to the alloys in the metal.  Since our bodies change over time, a new allergy can pop up at any point in our lives, so just because you've never been allergic to alloys in the past, doesn't mean it can't happen at any given moment.  When a person develops an allergy to the metal, it usually causes a contact dermatitis rash on the finger the ring is worn on.  There have been circumstances, however, when someone has come in with a rash that was simply because their ring fits snuggly, it's a wider ring, and the moisture and bacteria are getting trapped under the ring and causing the rash.  Either way, the ring needs to be removed and the finger and rash allowed to heal before wearing the ring again.  

We recommend bringing it in to us, and the first thing we can try is a deep cleaning of your ring to make sure all debris and bacteria that could be trapped under the stones and on the under side of the ring, are cleaned and sanitized away.  At this point, the customer may want to try it again. Usually, if it starts to irritate their finger, they discover this quite quickly.  

The second thing we can try is rhodium plating on the inside of the ring.  Rhodium is a hypoallergenic metal in the platinum family of metals.  When we place this plating on the inside of the ring, it creates a barrier between the ring and your skin and can sometimes be enough to avoid an allergic reaction.  

If this doesn't work, then the only alternative is switching to a hypoallergenic metal and remaking your ring in either palladium or platinum.  

Do you carry wedding jewelry like necklaces, earrings and bracelets to wear with my wedding dress?

Of course we have diamond and pearl options, but if you are looking for more of a sterling silver and CZ option, we have that, too.  Look here for some selection: https://qgold.com/Collections/Collections-Sterling-Silver-Brilliant-Embers/Brilliant%20Embers  There are lots of ideas and sources, so just come to the store for more help. 

Roemer Originals