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Kali joined us as part of our part time staff in 2018 and is part of the Nolan family, being Melinda’s step daughter, and Tom’s sister. While Kali hasn't always been in the jewelry industry, customer service is not a new concept to her. She’s not only a chef with her diploma in Culinary Management, but she’s also run her own online retail small boutique in women’s clothing, so her skills in taking care of customers in both of these areas have transferred nicely into being able to serve our customers well at Roemer’s. When I asked her what she liked most about joining our team, she said, “I love the cozy atmosphere of the place and being able to learn something new everyday from family while helping the customers. It’s a job that gives me an opportunity to constantly learn and grow while allowing me to serve our next friend who comes to see us.” “My absolute favorite part of working here, is seeing the excitement and joy in the customer’s eyes when their ideas and designs come to life or even when their rings are simply cleaned and reveal their true sparkle! That never gets old.”